We built a service product with the intent to give a customer exactly what they need and nothing more. We discovered that 3rd party service contract providers did not personally know the customers’ needs as we do. We feel that since we know the customer and the vehicle that we can be confident in providing coverage tailored to each individual and their car. All claims are administered right at our dealership, there is no 1-800 number. We provide free rental cars during the ENTIRE claim process. Since this product is owned by BMG you will be dealing directly with the people that sold you the car in the first place. The coverage is not extensive but instead focuses on the major components and is priced accordingly. This is one more way we felt like we could help throughout your vehicle purchasing and ownership experience.